Information Technology Infrastructure Library (ITIL) Developed in the U.K., the Information Technology Infrastructure Library is an effective framework for IT best practices. A growing number of U.S. companies are taking notice. Significant efficiency improvement. Cost savings across service support and delivery systems. Greatly improved customer satisfaction. These are the promises of the Information Technology Infrastructure Library, better known as ITILŪ. Sound good? If so, then you’ve got plenty of company. “I can’t say enough about ITIL,” Says Mike Tainter, IT service-management practice manager for Forsythe Solutions Group. His company, a unit of Forsythe Technologies, a Skokie, Ill., provider of technology infrastructure solutions, recently launched an ITIL implementation. “We’re going to great strides in IT innovation because of ITIL in the future. It will enable normalization in IT, especially from a terminology and process perspective. The more people adopt ITIL, the more they’re gong to create a standard language. That means we’ll be able to focus on enhancing and improving our systems — and create better availability, capacity and continuity in the future.” Download : :  Why ITIL Rules! Download : :  Course Matrix